Rue de Lausanne 29, 1201 Genève Lun – Sam : 10h – 13h • 14h – 19h
Phonelab · Genève

Privacy Policy

How Phonelab Store in Geneva collects, uses and protects your personal data under the Swiss revFADP and the GDPR. Your rights and how to exercise them.

Réparer mon appareilAppeler le 022 314 51 51
Express 20 minGarantie 12 moisPièces de qualité5,0/5 · 1055 avis

Last updated: 10 June 2026 — This English translation is provided for convenience; in case of discrepancy, the French version prevails.

1. Data controller

Phonelab Store, Rue de Lausanne 29, 1201 Geneva, Switzerland — Tel. +41 22 314 51 51 — Email: [email protected]. We process your data in accordance with the Swiss Federal Act on Data Protection (revFADP) and, where applicable, the General Data Protection Regulation (GDPR) for customers in the European Union.

2. Data we collect

  • Contact form / WhatsApp / phone: surname, first name, phone, email, description of your request.
  • Device drop-off: contact details, device model and serial number, description of the fault. We never access the content of your device without your explicit consent (except where technically necessary for a data recovery you have requested).
  • Online orders: billing and delivery details, order history. Payments are processed by certified providers (TWINT, PostFinance, cards) — we do not store any banking data.
  • Browsing: technical data (IP address, browser) and traffic statistics via Google Analytics / Site Kit, as well as embedded content (Google reviews via Trustindex, Google Maps).

3. Purposes and legal bases

We use your data to: answer your requests and prepare quotes (performance of contract), carry out repairs and data recovery (performance of contract), meet our legal obligations (accounting, warranty), and improve our website (legitimate interest). No sale of data to third parties, no marketing without your consent.

4. Confidentiality of devices and recovered data

Devices entrusted to us and any recovered data are handled with strict confidentiality: access limited to the technicians in charge, no copies kept after return (unless expressly requested), media securely erased.

5. Retention period

Contact requests: 12 months. Contract documents and invoices: 10 years (Swiss legal obligation, art. 958f CO). Warranty data: duration of the warranty (12 months) + 12 months.

6. Sharing and transfers

Your data may be processed by our technical providers (hosting, Cloudflare, Google/Site Kit, Trustindex for displaying reviews) — some located outside Switzerland/the EU, with appropriate safeguards (standard contractual clauses, Swiss-U.S. Data Privacy Framework). No other disclosure, except where required by law.

7. Cookies

The website uses technical cookies needed for it to work and audience measurement cookies (Google Analytics). You can block them in your browser settings without losing essential functionality.

8. Your rights

You have the right to access, rectify, erase, restrict, object to and port your data. To exercise these rights: [email protected] or by post to the address above. You may also contact the Federal Data Protection and Information Commissioner (FDPIC), Feldeggweg 1, 3003 Bern — or, for EU residents, your local data protection authority.

9. Security

Website served over HTTPS, restricted administrator access, encrypted backups, workshops under video surveillance. Despite these measures, no transmission over the Internet is completely secure; please report any incident to [email protected].

10. Changes

This policy may be updated; the version in force is the one published on this page.

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